FAQ’s

We provide our members with a U.S. shipping address that can be used when placing orders on any U.S. website. The shopping website ships the purchases to our warehouse in Miami, and we ship it to you.

There are no membership fees or set up costs. Just sign up and you’re in. hii!

Free international shipping addresses

Competitive shipping rates

U.S. sales tax-free shopping

Basic insurance. Free coverage of items under 100 USD

Unlimited local shipping of packages

Repackaging

Premium insurance

Click to sign up for free membership. You will receive a U.S. shopping address that can be used on any U.S. shopping website.

Example 1

When the shopping website provides TWO address lines, your hii User ID can be placed in the Address line 2. The main address can be placed in Address line 1, as per standard forms.

Example 2

When the shopping websites provides ONE address line, your hii User ID can be placed in the Last Name field. The main address can be placed in Address line 1, as per standard forms. Your hii account number can be found in your profile.

The unique hii account number (User ID) is created upon registration. It is important to use the number as part of your name or address on the U.S. shopping website while placing an order. Packages received without the unique hii account number (User ID) will be placed on hold.

You can estimate your shipping costs before you purchase an item by using hii Shipping Fee Calculator. You can then enter that information into our shipping rate calculator.

There is 5% VAT on all incoming shipments to the United Arab Emirates and 15% VAT on shipments incoming to Saudi Arabia.

Shipments with a value above 272 USD will incur additional custom duties based on the local custom clearance authority.

We only charge on actual weight.

All items under 100 USD are automatically covered by hii basic insurance. Additional hii secure insurance can be purchased for 1% of total shipment value. Insurance covers loss or damage to the items in your shipment. Claims can be filed for the declared value plus international shipping cost, if applicable.

Insurance does NOT cover import duties and taxes, domestic shipping costs or damage to the original box/packaging.

The complete list of the prohibited items can be found here.

We accept the following payment methods for shipping costs:

All major credit cards, including American Express, Visa, MasterCard and Debit cards.

PayPal.

Cash on delivery.

Yes. At hii we open every package when it arrives at our warehouse to ensure shipments are not damaged and comply with local import regulations.

We accept packages from all major shipping services, including, but not limited to USPS, DHL, UPS, FedEx, courier services, and more! Your packages must include your unique hii account number (User ID) to process and deliver it on time.

A small charge of USD 10 or its local currency equivalent is levied on each perfume shipment. Find out more.

The maximum size per bottle that can be shipped is 200ml. The maximum quantity that can be shipped is 5 bottles per shipment.

Customer Service: We work around the clock to keep our members happy. You can reach out to us using any of the below channels.

Email:

Send an email from our Contact Us page, and we will respond shortly, typically within 24 hours. Response times may be longer during peak shipping periods.


Dedicated phone lines:

United Arab Emirates +97148110519

Saudi Arabia – Toll Free +966112049190


Social channels:

Facebook: hiiussocial

Twitter: @hiiussocial


Working Hours

Saturday – Thursday

UAE 09:00 AM – 10:00 PM local time 

KSA 08:00 AM – 09:00 PM local time


Receiving packages at the hub: We receive packages five days a week. Your package will show as delivered, then it is cataloged before being placed into your account. You will receive an email as each package is placed into your account.

Processing time after delivery is typically 24-48 hours. The receiving department works Monday-Friday so packages received on Saturday or Sunday will show in your Suite the following Monday.

Everything’s here, right at your fingertips

Everything’s here, right at your fingertips

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